Shipping policy

Shipping Policy

Last updated: 01/08/2026

Thank you for shopping with us. Please review our shipping policy below.

Order Processing

All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing times may be delayed slightly. If there is a significant delay with your order, we will contact you via email.

Shipping Times

Estimated delivery times (after processing):

• United States: 5–10 business days

• International: 7–20 business days

Shipping times are estimates and not guaranteed. Delays may occur due to customs, carrier issues, weather, or other factors beyond our control.

Shipping Rates

Shipping costs are calculated at checkout and vary based on location and order size.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to update.

Incorrect Address

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered by the carrier. If you believe your package is lost, please contact the carrier directly.

Customs, Duties & Taxes

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the item price or shipping cost.

If you have any questions about your order or shipping, please contact us at: support@rhinedept.store