Refund policy

Return & Refund Policy

Last updated: January 8, 2026

Thank you for shopping with us. Please read our Return & Refund Policy carefully before making a purchase.

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All Sales Final

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or refunds once an order has been placed.

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Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery.

To be eligible for a replacement, customers must provide:

• Order number

• Clear photos of the damaged or defective item

• Photos of the original packaging

Once approved, we will issue a replacement or store credit at our discretion.

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Incorrect Items

If you receive the wrong item, please contact us within 48 hours of delivery. Once verified, we will correct the issue.

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Sizing & Fit

Please review size charts carefully before placing an order. We are not responsible for incorrect sizing selections made by the customer.

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Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered by the carrier. Please contact the carrier directly for assistance.

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Non-Returnable Items

The following items are non-returnable:

• Final sale items

• Customized or made-to-order products

• Worn or washed items

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Refunds (If Applicable)

Refunds are only issued in cases where an error is confirmed on our end. Approved refunds will be processed to the original payment method.

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Chargebacks

Unauthorized chargebacks or payment disputes may result in account restrictions or refusal of future service.

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If you have questions regarding this policy, please contact us at:

support@rhinedept.store